FAQ

Why vintage jewelry?

We believe that vintage jewelry has an enduring charm, a distinction that modern equivalents simply cannot match. There’s a certain kind of romance that comes with investing in a piece of vintage jewelry, writing a new chapter to the vintage story and daydreaming about its mysterious past. These pieces of wearable history will elevate every look with a touch of personality, nostalgia and glamour. With the shift toward sustainability and vintage fashion, our vintage jewelry also gives you the option to mindfully bring new items to your wardrobe.

Where do you find your jewelry?

This is one of the most frequently asked questions and a highly guarded trade secret. We scour the world for the most high quality and exquisite pieces so you don’t have to!

How often do you get new jewelry?

We are always on the hunt for new treasures and update our website with a collection of new finds every two weeks!

Is it possible to visit the atelier?

We get this question a lot and we totally get that it can be hard to choose your favourite from all the different styles we offer. Unfortunately it is not possible to visit our atelier, but please do not hesitate to contact us if you have any questions or need some styling advice We are also more than happy to provide you with extra information and photo/film material of requested items. If you need any help please contact us on instagram or send an email.

How do I know my ring size?

We made that super easy for you with our special ring size tool: a simple and reliable tool to help you quickly determine your ring size from home. Visit our Ring Size page for more information about sizing and how to measure your ring size.

Do you offer ring resizing?

Yes, we do offer resizing. The resizing option can easily be added to your item on our website. The resizing possibility varies between rings, depending on the setting of the ring . Our resizing information is atelier specific and therefore does not guarantee resizing possibilities at other goldsmiths/jewelers.

How long does ring resizing take?

Resizing generally takes about 2 weeks, depending on the workload at the atelier.

Do you offer a warranty?

Eleonora Vintage Jewelry offers a 60 day warranty period from the date of purchase against damage that is not due to wear and tear and/or negligence subsequent to purchase.

Within the first two months after purchase, we will replace side or accent stones that go missing if our expert confirms that the stones or setting were in some way defective. After two months, any missing side or accent stones will be considered wear and tear and can be replaced at the expense of the customer.

Any third-party repairs, resizing or work not done by Eleonora Vintage Jewelry will void our warranty. If your item requires resizing, please send a request to: info@eleonoravintagejewelry.com. Items resized by Eleonora Vintage Jewelry will remain the two-month warranty right.

We specialise in the sale of vintage jewelry, which (due to many different factors) may require special care. Please visit the Care Guide on our website for more information. If you experience any problems with your purchase please contact us. Be aware that our 60 days warranty is only applicable when a fully filled in warranty card can be shown. Store your warranty card in a safe place.

My purchase is a surprise, is Eleonora Vintage Jewelry written on the outside of the package?

Don’t worry, your secret is safe with us! Your item will arrive in plain, generic packaging without our name present on the package.

The item I want is sold out, what to do now?

We bring out a new collection every two weeks. Make sure to visit our website quickly after the launch, because our jewelry sells out fast. Is the item you saw on our website sold out?
Although all our items are truly unique and we only have one of each, we would love to help you find an alternative design matching your style. Do not hesitate to contact us on instagram or send an email.